Premise: Treat bus stops and kiosks as entry and orientation points in neighborhoods, with friendly advice services.
Geared towards locals and short term visitors, the "neighborhood concierge" bus stop puts a face on the Paris transportation network by offering essential services with a compelling brand. It positions the RATP as the premier starting point for accessing city resources. The neighborhood concierge is a bus-stop implementation strategy that captures the new role of the station in a world of real-time information. As wait-times decrease and more riders become accustomed to interacting with mobile devices, the concierge brings back the personal feeling of face-to-face communication and customized services.
This project was completed as part of an interdisciplinary course held jointly between the Smart Cities group at the MIT Media Lab and the Parisian Transportation Authority (RATP).